EOS Announcement

End of Service (EOS) Announcement


In today's fast-evolving technology landscape, it is essential to periodically review and update product offerings to align with market demands, innovations, and new industry standards. While we strive to extend the lifespan of our products with continuous updates, every product inevitably reaches a point where it must be retired to make way for more advanced solutions.

At Edimax, we remain committed to ensuring a seamless transition for our users when products and services approach their end of life. Below, we outline the details of the End of Service (EOS) for several firmware updates and products, along with alternative recommendations to maintain uninterrupted experiences with our technology.

 


End of Service Announcement for OTA Firmware Update

We are announcing that all Edimax apps and web UI will no longer support OTA (over-the-air update) functions starting at the end of November 2024. After this date, no further security updates, non-security updates, free or paid assisted support, or online technical content updates will be provided through the OTA method.

Exception
  • SP-2101W V4 Smart Plug with Power Meter Intelligent Home Energy Management
  • SP-2101W V3 Smart Plug with Power Meter Intelligent Home Energy Management
Only these two models will continue to receive OTA updates and technical support beyond the end-of-service date.

Please check the product's latest downloads, contact our online Technical Support Center or send an email to service@edimax.com.tw for the details to help manage your transition and explore available alternatives.

 


End of Support for Wi-Fi Router, Access Point, and Range Extender

Edimax Technology has provided and fulfilled 2 years of support for the following Wi-Fi Router, Access Point, and Range Extender products. The 2-year support period has ended, and these products were officially discontinued on January 10th, 2020.

Discontinued models:
  • CV-7428nS
  • CV-7438nDM
  • EW-7438APg
  • BR-6675nD
  • BR-6288ACL
  • EW-7478APC
  • BR-6478AC V3
  • BR-6228nS V3

After the discontinuation, firmware updates, technical support, and services will no longer be available for these models. However, Edimax will continue to provide full support for current and upcoming products to ensure you enjoy the best possible experience with our solutions.

 


EdiView II and EdiPlug Apps EOS Announcement

As part of our product transition strategy, EdiView II and EdiPlug apps for iOS and Android reached the End of Support (EOS) in September 2018. These apps have been replaced with the EdiLife app to provide improved functionality and support.

We encourage all users to migrate to the EdiLife app as we have retired the EdiView II and EdiPlug apps. EdiLife is available on both iOS and Android platforms.
To get started, please see the step-by-step instructions for installing the EdiLife app here.
 
User Guide Compatible Products Retired App Migrating Apps to
For IP Cam Users:
  • IC-9110W
  • IC-7113W
  • IC-7112W
  • IC-3140W
  • IC-3116W
 EdiView II EdiLife
For Smart Plug Switch Users:
  • SP-2101W
  • SP-1101W
 EdiPlug EdiLife

 
The decommission of EdiView II and EdiPlug enable us to focus all of our efforts on making EdiLife better in user experience and network security. Your feedback is highly appreciated and will help Edimax to improve our ability to serve you.

 


Need Assistance?

If you have any questions or need further help, please contact our online Technical Support Center or send an email to service@edimax.com.tw.
Thank you for your continued trust in Edimax. We look forward to assisting you in adopting new solutions that meet your evolving networking needs.


Sincerely,
Edimax Technology